At Canonical, customer success is not just a department; it’s a strategic pillar of our business model. Our mission is to minimize risk and churn, promote the adoption of new products and services, and support expansion within existing accounts. As a Customer Success Manager (CSM), you'll be at the forefront of fostering trust and delivering exceptional experiences to our diverse clientele.
What You'll Be Doing
Daily Responsibilities
As a Graduate Customer Success Manager, your daily tasks will be dynamic and varied. Your core responsibilities will include:
Supporting Customers: You'll focus on resolving ticket requests efficiently and effectively, ensuring that our customers have the solutions they need.
Enriching Documentation: You'll contribute to the creation and refinement of onboarding materials, FAQs, and problem-solving documentation.
Driving Campaigns: Engage in campaigns that reach multiple customers through digital channels, boosting engagement and satisfaction.
Identifying Customer Potential: Assess newly onboarded users to identify both high-potential and high-risk customers.
Onboarding: Introduce new customers to our products and support processes, which include Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
Collaboration: Work closely with Sales and Support to create and implement engagement plans tailored to meet customer objectives.
Customer Feedback: Collect and format feedback from customers to be reviewed by our product team, ensuring we continuously improve our offerings.
The Ideal Candidate
We are looking for individuals who are:
Customer-Focused: You should have experience interacting directly with customers, demonstrating empathy and a genuine desire to assist others.
Tech-Savvy: A passion for technology, particularly infrastructure and Ubuntu, is crucial.
Excellent Communicators: Strong presentation skills and the ability to organize and update documentation efficiently.
Team Players: You must be adept at collaborating with various internal departments to achieve shared goals.
Additional Skills
If you can speak multiple languages such as Japanese, Korean, Spanish, Portuguese, German, French, or Italian, in addition to English, we would greatly value your multilingual capabilities!
What We Offer
At Canonical, we recognize the importance of rewarding our team members for their hard work and dedication. Here’s what you can expect:
Compensation: We offer competitive pay based on geographical location, experience, and performance, with annual reviews and performance-driven bonuses.
Distributed Work Environment: Enjoy the flexibility of working remotely from anywhere in the world, with the opportunity to participate in team sprints twice a year.
Learning and Development: Access a personal learning budget of USD 2,000 annually to further your professional growth.
Recognition and Rewards: Benefit from recognition rewards, annual leave, maternity and paternity leave, and an Employee Assistance Programme.
Travel Opportunities: Travel to meet colleagues from various locations and enjoy Priority Pass for travel upgrades at company events.
About Canonical
Canonical stands at the forefront of the open-source revolution. As the publisher of Ubuntu, one of the world’s leading open-source platforms, we are dedicated to shaping the future of technology. Our remote-first approach since 2004 means working at Canonical is not just a job; it’s a step into the future of digital business.
Canonical is committed to being an equal opportunity employer. We believe that diversity enriches our work environment and drives innovation. No matter your background, we encourage you to apply and join our mission to transform the world with open source.
Ready to take the next step in your career with Canonical? Apply now and become a key player in our Customer Success team!
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