At Canonical, customer success is a strategic priority. Our dedicated team works tirelessly to reduce customer churn, drive product adoption, and foster growth within existing accounts. As a Junior Customer Success Manager (CSM), you'll play a vital role in this mission. You'll build trust with assigned customers, ensuring they have the best possible experience navigating Canonical vast product portfolio. By understanding their unique needs, you'll leverage internal and external resources to address pain points, manage expectations, and develop successful collaboration roadmaps.
Join Our Growing APAC Team
We're seeking a talented individual to join our expanding APAC Customer Success team. This remote role offers the chance to engage with a diverse range of customers across the technology sector, including our store customers. Your primary focus will be on Ubuntu, ensuring a seamless user experience through on boarding, problem-solving, enablement initiatives, and value realization. You'll also collaborate with other teams and participate in campaigns to identify potential brand champions and connect with a wider audience.
A Day in the Life of a Junior CSM (APAC):
Champion Customer Success: Find solutions to customer inquiries and troubleshoot technical issues.
Knowledge Builder: Enrich documentation related to troubleshooting, FAQs, and on boarding materials.
Campaign Strategist: Develop and execute targeted digital campaigns to reach multiple customers.
Customer Advocate: Identify high-potential and high-risk customers from new onboardees.
On boarding Expert: Welcome new customers and introduce them to our products and support processes (including Ubuntu Pro, MAAS, Landscape, Open Stack, Ceph, and more).
Collaborative Spirit: Work with Sales and Support teams to craft engagement plans that meet customer objectives.
Risk Management Partner: Proactively identify and address potential customer risks within your portfolio.
Voice of the Customer: Collect customer feedback and prepare reports for product teams.
The Ideal Candidate:
Proven customer-facing experience with a natural desire to help others.
Passion for technology, infrastructure, and a strong interest in Ubuntu.
Excellent presentation skills and the ability to clearly communicate complex ideas.
Strong organizational skills with a talent for structuring and maintaining documentation.
Team player with the ability to effectively collaborate across departments.
Bonus points for:
Fluency in a language other than English (Japanese and Korean are a plus!).
What We Offer:
Competitive Compensation & Benefits: We offer a competitive salary and benefits package tailored to your location, experience, and performance. This includes an annual performance bonus, personal development budget, annual leave, comprehensive health benefits, and travel opportunities for team sprints.
Remote Work with Global Connections: Enjoy the flexibility of a remote work environment with twice-yearly in-person team gatherings.
Continuous Learning & Growth: Invest in your development with a dedicated annual learning budget.
Be Part of Something Big: Contribute to a global open-source leader that's shaping the future of technology.
Apply today and become a Junior Customer Success Manager (APAC) at Canonical!
Key Information:
Location: Remote within APAC region
Who You Are: Customer Champion, Knowledge Builder, Campaign Strategist, Customer Advocate, On boarding Expert, Collaborative Spirit, Risk Management Partner, Voice of the Customer
What We Offer: Competitive Pay & Benefits, Remote Work, Learning & Growth, Global Impact
Fuel your passion for customer success, embrace the open-source revolution, and join Canonical today!
Kommentare