We believe great events start with excellent guest experiences from start to finish.
We’re on a mission to empower event creators to deliver the best event experiences.
Tix provides ticketing, admissions and payment technology, promotion and audience engagement tools to simplify operations and drive sales for event creators.
About the role
As a customer experience associate, your mission is to delight our clients with prompt, friendly, and expert support and ensure that every interaction leaves a lasting impression. The hours for the role are 9 am - 6 pm on Monday to Friday, with occasional weekend work at busy periods.
Role Responsibilities
The hours for the role are
As a primarily chat-focused customer experience associate, you will provide real-time chat support to Tix users.
Serve as the front-line, go-to resource for customer questions and platform issues.
Take ownership to resolve challenging customer issues and escalate when necessary.
Document frequent support queries, feedback or feature requests into actionable feedback for the engineering and products teams.
Skills & Experience
Educational Background: At least a secondary school graduate.
Computer literate: Experience with using computers and computer software, e.g. Google Docs and Notion.
Communication Skills: Exceptional written communication and comprehension skills.
Attention to Detail: Exceptional attention to detail and follow through.
Motivated & Positive: Highly motivated with a positive attitude, bringing enthusiasm to the team.
Growth Mindset: An open mind, willingness to learn, and a solid commitment to continuous self-improvement.
Benefits
3-month internship programme with the opportunity to convert to a full-time role (with increased pay) at the end of the internship.
Flexible remote working
Great teammates
Apply
Step 1: Complete this form.
Step 2: Successful candidates will receive an invitation to complete an online assessment.
Step 3: Final round candidates will receive an invitation to interview with the team.
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