Welcome to ServiceRocket, where we're redefining what it means to be a global tech-enabled services company. Headquartered in the innovative heart of Palo Alto, California, we’re not just about delivering top-notch tech solutions – we’re about propelling your career and your growth forward. With two decades of expertise and a commitment to excellence, we’ve got your back.
Why Choose ServiceRocket?
A Legacy of Excellence: With over 20 years in the tech services industry, our extensive experience spans numerous solutions and strategic partnerships with industry giants.
A Thriving Culture: Our diverse team of Rocketeers thrives on collaboration, resulting in a stellar 4.7 rating on Glassdoor. We’re honored to be recognized as a top workplace in the US, Chile, and Malaysia.
An Inclusive Environment: At ServiceRocket, you’ll join a fun-loving, inclusive team that champions both professional growth and personal well-being.
Ready to Join Us? Explore more about our vibrant culture and become part of the Rocketeer Nation by visiting our website.
Introducing the ServiceRocket Bootcamp: Your Gateway to Tech Mastery
Our Bootcamp is designed to equip you with the skills to excel as a troubleshooter and a tech professional. Whether you’re interested in Managed Services and Support or Professional Services, this program will help you master both technical and customer service skills.
What You’ll Gain from the Bootcamp:
Comprehensive Training: Dive deep into diagnosing, configuring, troubleshooting, and resolving issues related to enterprise applications like Atlassian and Docker.
Customer Interaction: Develop your ability to interact with customers effectively, ensuring mutual benefit and satisfaction.
Team Collaboration: Learn from experienced Rocketeers and contribute to our collaborative knowledge-sharing culture.
Skill Enhancement: Sharpen your problem-solving, decision-making, and project management skills.
Responsibilities:
Troubleshoot and resolve technical problems with applications used by our clients.
Apply teamwork and collaboration skills effectively.
Engage with customers to understand and address their needs.
Document and share knowledge, enhancing team capabilities.
Requirements:
Proficiency in verbal and written English.
Strong communication skills and active listening.
A passion for technology and a desire to continually learn.
Excellent analytical skills and problem-solving capabilities.
Bonus Points:
Degree in Information Technology, Computer Science, or a related field.
Experience with scripting languages and database management.
Familiarity with Atlassian products like Jira and Confluence.
The Bootcamp will be a part-time remote opportunity, rotating locations from Chile to Malaysia and eventually fully remote. This is a fantastic chance for those eager to advance their skills with cutting-edge tools and technologies.
Perks of Being a Rocketeer
Profit Sharing: When the company grows, so does your share of the success.
Stock Options: Get a stake in the company’s future.
Health Insurance: Comprehensive coverage for you and your family.
Retirement Plans: Diverse options to secure your financial future.
Career Pathways: Opportunities for growth in multiple directions.
Generous Allowances: Including Rockettoria, Scholarship & Learning, Tech Choice, and Wellness.
PTO and Cultural Days: Generous paid time off plus days to celebrate your heritage and community.
Our Selection Process
We believe in a transparent and engaging hiring process. You’ll start by meeting our Talent Acquisition team, who will guide you through every step. You’ll then have the opportunity to meet the hiring team and the executive leaders, ensuring you have all the information you need to decide if we’re the right fit for you.
Ready to Rocket?
Join us in enabling fast-growing companies to take off—and watch your career soar!
Additional Information
ServiceRocket is committed to diversity and inclusion. We are an equal opportunity employer and welcome applicants from all backgrounds.
Note: Only shortlisted candidates will be contacted. Local candidates will receive preferential consideration. This position is not eligible for visa or relocation assistance.
Become a Rocketeer today and elevate your career with us!
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